Don Jacobs Paint and Body sucks.

Remember all of my car drama in December and January? Yeah, well, I have something to add to it now.

After all that mess where it took so long to get my car back from the body shop and they gave me a coupon for free detailing, I finally took it up there to take advantage of the offer. I got up at 6 this morning and dropped the car off at 7:30. I was in the parking lot before they unlocked the doors. Issue was, I had to be at work at 7:30. So, I had to wait there in the lobby for their shuttle service because, well, I have no one that I can ask to come give me a ride at 7:30 in the morning. I waited there until 10 after 8 and had to ride in a van with six strangers, three of whom got dropped off before me. I didn't get to work until almost nine. I went to pick up my car at 3:00. It was nice and shiny on the outside and I could tell it had been washed and the tires cleaned, but once I got inside I was unsure the job had been done properly. After I got back to work, having checked a few things by glancing while sitting at stoplights, I ensured that, not only had the job not been done properly, it had not been done at all. How could I tell? Well, there was a soda stain in my cupholder, hair on the seats (both cat and mine), and a French fry under the passenger seat. Guess what? Those things were all still there.

Here is the e-mail complaint that I wrote to the dealership:

I had my vehicle repaired at your paint and body shop in December/January. When I picked up my vehicle, I was very displeased with the appearance of the interior. There was paint dust inside and it was clear it had not been cleaned as well as it should have been considering the extensive amount of damage that had been done to my car. My estimator, Tim, gave me a coupon for free detailing for me to use at a later date. I took my car in for this today. When I picked the car up, the outside was nice and clean and my wheels were shiny, but I didn't think the interior had been cleaned as well as it should have been. Sure enough, when I got to my destination I discovered the French fry that had been dropped under my passenger seat was still there.

Seeing as how I paid nothing for either my body work or the detailing, I don't suppose I have any right to complain, but my vehicle initially was in your dealership's posession for five weeks and now you have had it an additional six hours for the detailing. I find the cleanliness of my car to be appalling considering the time wasted at your dealership. I just wanted my complaint to be heard so that you can correct this for future business: future business that absolutely will not be provided by me, as I will never visit your dealership in any capacity again.

So, for anyone who gives a rat's ass, in support of me and my frustration, do not ever visit Don Jacobs Paint and Body in Lexington, KY. Thank you.